Finesse Premium Hair takes pride in our excellent rate of customer satisfaction. In order to ensure consistency and quality, we inspect all hair before leaving our facility and before shipping to you.
There are conditions and exceptions that we would like you to know about. We do want this process to be fair for both you and us.
Due to the nature of our hair products, all SALES ARE FINAL. We offer exchanges on hair products with the exception Full Lace Wigs, Lace Closures and Lace Frontals. These hair products are not eligible for returns or exchanges. We encourage you to thoroughly inspect the hair without cutting the bonds that tie the hair or breaking the Finesse Premium Hair seal. DO NOT BREAK the Finesse Premium Hair seal. If the seal is broken it cannot be returned for a returned or exchange.
Finesse Premium Hair is happy to offer you an exchange (excluding shipping costs) on hair products that have not been opened (seal broken), worn, cut, combed, brushed, washed, colored or styled in anyway. This also means that you can't try on the hair - even if briefly! The item must be unopened, unwrapped, unaltered, undamaged and all Finesse Premium Hair wrapping labels (unbroken seals) must be intact and must be included in its original packaging and condition. Exchanges must be within 3 days of the date that you received your hair product.
Exchanges will be processed within 7 business days of the product arriving to us – as long as it arrives in excellent condition as aforementioned in the above paragraph. Please note all approved exchanges will incur a $25 restocking and handling fee.
You are responsible for all exchange shipping costs. Your order must be shipped back via an insured or trackable method as we cannot be held responsible for any lost or misdirected returns.
Please follow the steps below to return or exchange hair extensions.
Email us at info@FinessePremHair.com within 24 hours of receiving your hair product with a brief description of why you would like to exchange your item. Please do not send back the product until you receive a response from us. We will then provide you with a RMA number via email for your return.
Package the product and invoice properly for shipping. The sales invoice must be included with your return. Not including the invoice or your RMA number will result in a delayed in exchange process, as we will not be able to track your transaction & payment information.
All exchanges must be sent back to us using a delivery service that insures you for the value of the goods. Finesse Premium Hair is not responsible for lost or misdirected returns.
Send the package to: FPH, 1595 Peachtree Parkway, Suite 204-154, Cumming, GA 30041.
After we receive your package, we will process all exchanges typically within seven (7) business days of the product arriving to us - as long as it arrives in excellent condition.