What is the difference between Remy and non-Remy hair?
Remy hair is the best type of hair extensions available on the market. Out of the entire human hair category, Remy hair gives you the most natural, silky, smooth, shiny and healthy appearance. All Finesse Premium Hair goes through a precise and meticulous collection process. Our hair comes from a single head donor which ensures the hairs are aligned in one direction thus giving a Remy and cuticle intact hair. Remy virgin hair is the # 1 preferred choice for producing high quality hair extensions and wigs.
Non-Remy hair cuticles are facing various directions which causes the hair to tangle and matte easily. Often time, non-Remy hair is left over hair gathered and recycled from various places to make weft hair. Finesse Premium Hair is proud to sell only 100% Grade A Virgin Indian Remy hair.
What makes Finesse Premium Hair extensions different from the rest?
Our hair extensions are 100% pure unprocessed Virgin Indian Remy hair crafted with precision and care, and it comes directly from temples in India. Our hair is the finest silkiest texture of hair offered on the market.
How do I care for my hair investment?
We only recommend high quality hair care products. Always choose sulfate-free products. Avoid using cheap products found at your local drug or grocery store. These products contain chemicals that can dry out the hair.
How long does the hair typically last?
One year and beyond with proper care and maintenance.
How many bundles do I need for a full head?
The number of bundles depends on the style and volume of hair you desire. You need approximately 3 bundles for a full head if you’re trying to achieve 18 inches and under. For 20 inches and over we recommend 3-4 packs for a full installation. It's always better to purchase a little extra rather than not enough. You can never have enough hair.
Please see quantity chart below based on the length you’re trying to achieve.
Can Finesse Premium Hair extensions be colored?
Yes, it can. Our hair is 100% pure Virgin Remy Hair that has never been chemically treated and can be colored. We strongly advise that you use a professional colorist that specializes in coloring Indian hair.
Can I straighten and curl Finesse Premium Hair extensions?
Yes, you can straighten, curl and style the hair extensions just as you would your own hair.
How long does shipping take?
All orders are shipped directly from our facility. Orders usually take up to 24-48 hours to be processed, and are shipped Monday to Friday. No orders are shipped on the weekends and holidays.
How can I track my order?
Once your order has been shipped, you will receive an e-mail which will include your tracking number. Please allow up to 48 hours for the tracking information to show online. Please contact us at firstname.lastname@example.org if you have not received your tracking number after the estimated delivery times above.
Do I have to pay for the shipping of my return?
Yes. You are responsible for all return shipping costs. Your order must be shipped back via an insured or trackable method as we cannot be held responsible for any lost or misdirected returns.
How are orders shipped?
Orders are shipped via UPS with signature confirmation.
Can my shipping address be changed?
Unfortunately address changes cannot be made after placing your order. It is the responsibility of the buyer to make sure that they enter their shipping address information correctly. Please be sure to double check the address you have entered as we cannot be responsible for packages that are sent to the wrong address.
Why are Finesse Premium Hair products non-returnable if opened?
Due to the nature of our hair products, all SALES ARE FINAL. Please inspect your hair thoroughly for color, quality and texture before wearing them or trying it on. Hair cannot be returned for refund. However, we offer exchanges. Please read the Return/Exchange Policy thoroughly before making your purchase.
What is your refund and exchange policy?
Due to the nature of our hair products, all SALES ARE FINAL. This includes Full Lace Wigs, Lace Closures and Lace Frontals. We offer exchanges on hair products with the exception Full Lace Wigs, Lace Closures and Lace Frontals. These hair products are not eligible for returns or exchanges.
Finesse Premium Hair is happy to offer you an exchange (excluding shipping costs) on hair products that have not been opened, worn, cut, combed, brushed, washed, colored or styled in anyway. This also means that you can't try on the hair - even if briefly! The item must be unopened, unwrapped, unaltered, undamaged and all Finesse Premium Hair wrapping labels must be intact and packaging must be included in its original packaging and condition. Exchanges must be within 3 days of the date that you received your hair product.
Exchanges will be processed within 7 business days of the product arriving to us – as long as it arrives in excellent condition. Please note all approved exchanges will incur a $25 restocking and handling fee.
Can I cancel or make changes to an order?
Once an order is placed, it is immediately entered into our processing system, and cannot be canceled or changed.
What happens if an item I order is sold out?
Occasionally a tremendous demand will deplete our stock of a specific product. We will attempt to contact you with information on out of stock items. We reserve the right to partially fill orders that contain out of stock products. If, no response is made the order for the sold-out item will be placed and the item will be mailed out once the hair is received.
Can I pay by check?
We do not accept checks.
Can I order items COD?
No. We do not allow COD orders.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover and PayPal.
How do I share photos of my Finesse Hair beautiful look?
We love photos! See your photo on our social media sites by using the hashtag #myfinessehair, or upload your photo from your Instagram account using the photo widget at the bottom of our home page. We can’t wait to see your new Finesse look!
Do you have a wholesale program?
Absolutely. If you are interested in wholesale hair click on this link and fill out this form!